Privacy Policy

1. Introduction

Panorama Windows & Doors, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all visitors, customers, and users of our website located at panoramaworks.org and any related services provided by Panorama Windows & Doors, Inc. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or other channels
• Schedule consultations or service appointments

This personal information may include:

• Full name
• Email address
• Phone number
• Physical address (property and/or billing address)
• Company name (for commercial clients)

2.2 Project-Related Information

When you request services or quotes, we may collect information related to your project, including:

• Type of service requested (window installation, door replacement, etc.)
• Property details and specifications
• Budget information
• Timeline preferences
• Photos or measurements of your property

2.3 Communication Records

We maintain records of our communications with you, including:

• Email correspondence
• Phone call records and notes
• Form submissions and inquiries
• Customer service interactions

2.4 Website Usage Data

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing Quotes and Services

• Processing and responding to quote requests
• Scheduling consultations and appointments
• Delivering installation and replacement services
• Managing project timelines and logistics

3.2 Customer Communication

• Responding to inquiries and providing customer support
• Sending service updates and appointment reminders
• Following up on completed projects
• Addressing any issues or concerns

3.3 Service Improvement

• Improving our website and user experience
• Enhancing our products and services
• Analyzing customer trends and preferences
• Training our team members

3.4 Marketing (With Consent)

• Sending promotional emails about new products and services
• Sharing special offers and discounts
• Providing industry news and tips
• Requesting feedback and reviews

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

4. Who Has Access to Your Information

We limit access to your personal information to the following parties:

4.1 Company Staff

Our employees, contractors, and authorized personnel may access your information when necessary to perform their job duties, such as providing quotes, completing installations, or responding to customer inquiries.

4.2 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Form submission and email delivery services
• Website hosting providers
• Analytics services
• Payment processors (when applicable)

These providers are contractually obligated to protect your information and are prohibited from using it for other purposes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Respond to emergencies
• Prevent fraud or illegal activities

5. Third-Party Services

Our website uses the following third-party services:

5.1 FormSubmit

We use FormSubmit (formsubmit.co) to process contact form submissions. When you submit a form, your information is transmitted through FormSubmit's servers to our email. FormSubmit may temporarily store your submission data. Please review their privacy policy at formsubmit.co/privacy.

5.2 Google Maps

We may embed Google Maps on our website to display our location. Google Maps may collect data about your interaction with the map. For more information, see Google's Privacy Policy at policies.google.com/privacy.

5.3 Analytics

We may use analytics services to understand how visitors interact with our website. These services may collect anonymous usage data, including pages visited, time spent on the site, and geographic information. You may opt out of analytics tracking through your browser settings or privacy tools.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

You have certain rights regarding your personal information:

7.1 Access Your Data

You have the right to request a copy of the personal information we hold about you. To request access, please contact us at info@panoramaworks.org with "Data Access Request" in the subject line.

7.2 Correct Your Data

If you believe the personal information we hold about you is inaccurate or incomplete, you may request corrections. Contact us at info@panoramaworks.org with "Data Correction Request" in the subject line.

7.3 Delete Your Data

You may request that we delete your personal information, subject to certain legal and business exceptions. See Section 8 for details on how to request data deletion.

7.4 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@panoramaworks.org
• Calling us at +1 865-240-5087

Please note that opting out of marketing does not affect service-related communications.

8. How to Delete Your Data

If you wish to have your personal information deleted from our systems, please follow these steps:

1. Submit a Request: Send an email to info@panoramaworks.org with "Data Deletion Request" in the subject line. Include your full name, email address, phone number, and any other identifying information to help us locate your records.
2. Verification: We will verify your identity before processing your request. This may involve contacting you through the information on file.
3. Processing Time: We will process your request within 30 days. You will receive confirmation once your data has been deleted.
4. Exceptions: We may retain certain information as required by law or for legitimate business purposes, such as records of completed transactions, warranty information, or legal compliance records.

For questions about data deletion, contact us at info@panoramaworks.org.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

For detailed information about our use of cookies, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at info@panoramaworks.org.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with the "Last updated" date at the top. We encourage you to review this policy periodically.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: